Capture agent-level performance insights after every service interaction through humanized and gamified feedback requests that generate response rates up to 50%.
Feedback is shared directly with agents via real-time streams, keeping them motivated throughout their day.
High volumes of agent-level performance insights enable your team leaders to deliver positive reinforcement and in-the-moment micro-coaching.
QA teams can use the feedback to prioritize agents that need the most help and identify specific interactions to review.
Turnkey integrations with all major contact center CRM and ticketing systems ensure you can unlock all the value with no interruption to agent workflow.
Including a picture and bio of agents in your feedback requests humanize your brand and drive response rates 10x industry averages.
“The agent-focused approach of Stella Connect is unique and powerful and has totally changed the way we think about measuring, rewarding and motivating our contact center team.”
“The real-time agent-level feedback through Stella Connect empowers our managers like never before and drives self-correcting behavior across our front-line team.”