How Brooklinen Manages a Top Performing Service Team

What You Will Learn

  • How Brooklinen makes service a central part of the company
  • How the customer experience leadership team manages, motivates & coaches their agents using Stella Connect
  • How they ensure that their Oregon-based service team is just as integrated with and included in the Brooklinen culture as the Brooklyn office

Speaker

  • Caroline Nolan, Customer Experience Lead at Brooklinen
  • Jack Lorentzen, Customer Experience Lead at Brooklinen

View The Webinar

Learn how Brooklinen successfully manages a top service team

Relied on by service-focused brands around the world

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WarbyParker
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Motivate and Engage Your Agents

Capture agent-level performance insights after every service interaction through humanized and gamified feedback requests that generate response rates up to 50%.

Feedback is shared directly with agents via real-time streams, keeping them motivated throughout their day.

Supercharge coaching and QA

High volumes of agent-level performance insights enable your team leaders to deliver positive reinforcement and in-the-moment micro-coaching.

QA teams can use the feedback to prioritize agents that need the most help and identify specific interactions to review.
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Turnkey Integrations

Turnkey integrations with all major contact center CRM and ticketing systems ensure you can unlock all the value with no interruption to agent workflow.
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Humanize your Service

Including a picture and bio of agents in your feedback requests humanize your brand and drive response rates 10x industry averages.

Marc Lore

CEO of Walmart.com
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“The agent-focused approach of Stella Connect is unique and powerful and has totally changed the way we think about measuring, rewarding and motivating our contact center team.”

Craig Barnes

SVP of Customer Care,
Williams-Sonoma

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“The real-time agent-level feedback through Stella Connect empowers our managers like never before and drives self-correcting behavior across our front-line team.”

Transform Front-Line Engagement and Performance

Request your no obligation Stella Connect demo to understand how you can use real-time customer feedback to supercharge your front-line team.
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