Contact Center Coaching Guide

What You’ll Learn::

  • Coaching vs. training: how you should think about the two
  • In-the-moment micro coaching: what it is and why it matters
  • Driving more effective 1:1 meetings with agents
  • Practical coaching examples from Williams-Sonoma

Download Your Free eBook

Get your free Guide to Contact Center Coaching now!

Learn More about Stella Connect

Relied on by service-focused brands around the world

QuickenLoans_logo_175X75
Dell_Gray_175X75
WarbyParker
MercedesBenz_Gray_175X75
WilliamsSonoma_Gray_175X75
StellaConnect_LP01-1

Motivate and Engage Your Agents

Capture agent-level performance insights after every service interaction through humanized and gamified feedback requests that generate response rates up to 50%.

Feedback is shared directly with agents via real-time streams, keeping them motivated throughout their day.

Supercharge coaching and QA

High volumes of agent-level performance insights enable your team leaders to deliver positive reinforcement and in-the-moment micro-coaching.

QA teams can use the feedback to prioritize agents that need the most help and identify specific interactions to review.

StellaConnect_LP02
StellaMetrics_SEM_Icon_Star.1

Turnkey Integrations

Turnkey integrations with all major contact center CRM and ticketing systems ensure you can unlock all the value with no interruption to agent workflow.

StellaMetrics_SEM_Icon_Star.1

Humanize your Service

Including a picture and bio of agents in your feedback requests humanize your brand and drive response rates 10x industry averages.

Marc Lore

CEO of Walmart.com

MarcLore_164.png

“The agent-focused approach of Stella Connect is unique and powerful and has totally changed the way we think about measuring, rewarding and motivating our contact center team.”

Craig Barnes

SVP of Customer Care,

Williams-Sonoma

CraigBarnes_164.png

“The real-time agent-level feedback through Stella Connect empowers our managers like never before and drives self-correcting behavior across our front-line team.”

Transform Front-Line Engagement and Performance

Request your no obligation Stella Connect demo to understand how you can use real-time customer feedback to supercharge your front-line team.

Request a Demo