Micah Citti has been with ESPN for more than 13 years, during which time he has helped build and coach the customer service team, as well as manage outsourced vendors and build out the company’s CX tech stack.
Micah is passionate about customer service and employee development initiatives. He has more than 25 years of experience positively impacting revenue, customer satisfaction, productivity, and operational efficiencies.
ESPN, Inc. reaches sports fans in over 200 countries and territories across all seven continents, in 5 languages.
ESPN business entities include 32 television networks, 13 websites, 90+ broadband networks, 7 radio properties, print, mobile, consumer products, and event management.
Stella Connect is a software platform that increases agent happiness and supercharges contact center coaching and QA.
Our unique, agent-focused approach will let you unlock the full potential of your service team in an exciting and completely measurable way.
The best customer experiences are built with Zendesk. Our customer service and engagement products are powerful and flexible, and scale to meet the needs of any business.
Zendesk serves businesses across hundreds of industries, with more than 125,000 paid customer accounts offering service and support in over 30 languages.