Driving Customer Service Innovation and Excellence With Sky

Free Webinar with Shona Goodlad, Head of Customer Service at Sky Business

Listen to our insight-packed webinar, where Shona Goodlad shares her CX tips and best practices.

What you’ll learn:

• Tips for driving agent engagement and celebrating success
• How to set the right KPIs for your team leaders
• The coaching strategies that drive measurable change
• How to build the most effective quality rubric for your CX operation
• Workflows for service recovery after subpar interactions

Listen To The Webinar


About Shona Goodlad and Sky Business

Shona Goodlad is Head of Customer Services at Sky Business, where she has been for the past six years. In her role, she leads a team of customer experience professionals across the Sky Business division, which deals with inquiries from businesses leveraging Sky.

Shona's focus is on leading an engaged and high performing team that delivers the best customer experiences possible for all Sky Business partners.

Sky Business is a specialised business-to-business division of Sky TV, which offers a flexible range of packages to suit just about any business.

Your Webinar Host: Stella Connect

Stella Connect enables brands to capture agent-level customer feedback after every service interaction and use it to motivate and engage front-line teams and supercharge contact center coaching and QA.

Learn more at stellaconnect.io.


Join us for this insight-packed webinar,
where Shona will share her CX tips and best practices.

RSVP for Webinar