Shona Goodlad is Head of Customer Services at Sky Business, where she has been for the past six years. In her role, she leads a team of customer experience professionals across the Sky Business division, which deals with inquiries from businesses leveraging Sky.
Shona's focus is on leading an engaged and high performing team that delivers the best customer experiences possible for all Sky Business partners.
Sky Business is a specialised business-to-business division of Sky TV, which offers a flexible range of packages to suit just about any business.
Stella Connect enables brands to capture agent-level customer feedback after every service interaction and use it to motivate and engage front-line teams and supercharge contact center coaching and QA.
Learn more at stellaconnect.io.