Webinar: How ESPN Drives CX Innovation

Learn from ESPN's Micah Citti who shared his insights into how ESPN manages its customer service operation. During this free webinar you’ll learn:

  • How ESPN has built out its CX tech stack and leverages tools like Zendesk and Stella Connect

  • How ESPN approaches coaching, QA and agent engagement

  • How ESPN manages its outsourced team to ensure quality and brand consistency

  • Strategies that ESPN employs to make things right with customers after subpar interactions

Watch The ESPN Webinar

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Your Speaker

Micah Citti has been with ESPN for more than 13 years, during which time he has helped build and coach the customer service team, as well as manage outsourced vendors and the company’s CX tech stack.

Micah is passionate about customer service and employee development initiatives. He has more than 25 years of experience positively impacting revenue, customer satisfaction, productivity, and operational efficiencies.

About ESPN

ESPN, Inc. reaches sports fans in over 200 countries and territories across all seven continents, in 5 languages. ESPN business entities include 32 television networks, 13 websites, 90+ broadband networks, 7 radio properties, print, mobile, consumer products, and event management. Learn more at espn.com.

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Your Webinar Host: Stella Connect

Stella Connect is a people success platform that leverages real-time customer feedback to motivate and engage front-line teams and  supercharge contact center coaching and QA. Learn more at stellaconnect.io.

ESPN: Driving Customer Service Innovation

Learn from Micah Citti and his CX team

View Webinar