Micah Citti has been with ESPN for more than 13 years, during which time he has helped build and coach the customer service team, as well as manage outsourced vendors and the company’s CX tech stack.
Micah is passionate about customer service and employee development initiatives. He has more than 25 years of experience positively impacting revenue, customer satisfaction, productivity, and operational efficiencies.
ESPN, Inc. reaches sports fans in over 200 countries and territories across all seven continents, in 5 languages. ESPN business entities include 32 television networks, 13 websites, 90+ broadband networks, 7 radio properties, print, mobile, consumer products, and event management. Learn more at espn.com.
Stella Connect is a people success platform that leverages real-time customer feedback to motivate and engage front-line teams and supercharge contact center coaching and QA. Learn more at stellaconnect.io.